Refund Policy
At Maison Cavira, we are committed to delivering refined products and a seamless experience. If for any reason you are not completely satisfied with your purchase, we are here to assist you.
Returns
We accept returns within 14 days of delivery. Items must be unused, in original condition, and in original packaging.
To initiate a return, please contact us at support@maisoncavira.com .
Non-returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Final sale items
- Items damaged due to misuse
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account again and contact your payment provider. Processing times may vary depending on your financial institution.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us via email.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. Shipping costs are non-refundable.
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